Salam….
Bagi anda yang ingin bekerja di luar negeri di bidang IT, ini saya ada sedikit info. Sebuah perusahaan di bidang hosting (hostgator.com) sedang membuka kantor baru dan sedang mencari karyawan. Berikut ini posisi yang tersedia :
Position: Technical Support Representative I
HostGator is seeking dedicated and motivated employees looking for a career in customer service / technical support and are looking to work with one of the world’s leading web hosts and provide exceptional customer service on a consistent basis. HostGator currently has openings on the day, night and graveyard shifts in its Houston, Texas location.
Job Description:
1. Front line support via live chat and telephones.
2. Troubleshooting a variety of technical and non-technical issues customers are having with their web hosting plans and services.
3. Provide technical support for level one escalation issues via helpdesk.
4. Performs miscellaneous job-related duties as assigned.
Required Skills:
* Excellent written and verbal communication skills in the English language.
* Ability to work well with a team in a fast paced, constantly changed environment and follow instructions from supervisors and senior colleagues.
* Outstanding customer service skills and a dedication to the customer service experience.
* Dependable to be at work during assigned shifts and to complete work as expected.
* Knowledge of FTP, DNS, cPanel and WHM preferred.
* Ability to multitask and meet specific goals set by supervisors and management.
* Experience with documenting procedures.
* Ability to troubleshoot basic web hosting and technical procedures as needed.
*** Lowongan 2 ***
Position: Linux System Administrator I-III
HostGator is seeking talented and motivated individuals looking to pursue a career in Linux system administration at one of the world’s leading web hosting companies. HostGator currently has openings on the day, night, and graveyard shifts in its Houston, Texas location. Relocation assistance will be happily provided to candidates who meet the requirements and are willing and able to perform the following job description.
Job Description:
1. Providing technical support for Level I-III issues via helpdesk and the telephone.
2. Monitoring servers for stability and taking both proactive and reactive measures to correct and prevent issues.
3. Providing fellow system administrators and support representatives with technical support and guidance.
4. Assisting clients in transferring accounts to HostGator.s servers.
5. 1.Installing, configuring, and maintaining services such as Apache, MySQL, and Exim across thousands of servers.
Required Skills:
* Excellent written and verbal communication skills in the English language.
* Ability to work well with a team in a fast paced, constantly changed environment and follow instructions from supervisors and senior colleagues.
* Outstanding customer service skills and a dedication to the customer service experience.
* Dependable to be at work during assigned shifts and to complete work as expected.
* Advanced knowledge of cPanel/WHM control panel.
* Advanced knowledge of the Linux operating system.
* Knowledge of bash and Perl shell scripting.
* Advanced knowledge of Exim.
* Advanced knowledge of Apache.
* Flexible schedule.
* Understanding of PHP and HTML.
*** Lowongan 3 ***
HostGator is seeking talented and motivated individuals looking to pursue a career in Windows system administration at one of the world.s leading web hosting companies. HostGator currently has openings on the day, night, and graveyard shifts in its Houston, Texas location. Relocation assistance will be happily provided to candidates who meet the requirements and are willing and able to perform the following job description.
Please keep in mind this is a Web server administration position. All hardware is remote and will not be on any Active Directory domain. Knowledge of standard Web applications is a must.
Job Description:
1. Monitor all Windows servers for performance issues and stability concerns.
2. Administer web users and hosting accounts.
3. Regular application installations, configurations, and day-to-day administration.
4. Troubleshoot hardware and software issues as they arise.
5. Work with Apache and IIS6 on a daily basis to support customers and ensure maximum uptime.
6. Staying familiar with new versions of applications used on servers.
7. Working with and troubleshooting all of the following, including, but not limited to: SMTP, SNMP, SNTP, POP, FTP, SSL, SSH, HTTP, HTTPS, telnet, SFTP, DNS, RDP, TCP, ICMP, and UDP.
8. Use knowledge of each of the above listed technologies as related to the issue at hand.
9. Use and maintain zone file for name servers.
10. Work with basic applications and their ports: backup, MSSQL, MySQL.
11. Work with permissions in Microsoft Server 2003.
12. Setup and maintain Open Database Connectivity.
13. Work with and troubleshoot FrontPage Extensions.
14. Work with,t roubleshoot, and diagnose ASP, ASP.NET, PHP, CGI, and Perl languages.
15. Document issues and associated resolutions to problems.
Required Skills:
* Excellent written and verbal communication skills in the English language.
* Two or more years of Microsoft Web Server administration.
* Willing and able to cover other shifts if needed.
* Dependable to be at work during assigned shifts and to complete work as expected.
* Ability to work well with a team in a fast paced, constantly changed environment and follow instructions from supervisors and senior colleagues.
* Experience with documenting procedures.
* Experience with a web hosting control panel.
* Experience with Plesk 7.5 or later is a plus, but not required.
* Experience with cPanel is a plus, but not required.
* Be willing to work with and learn Server 2008 and other technologies as they are released and implemented.
